Effective Date: 16/10/24
Korba Spine and Joint Centre (hereinafter referred to as “we,” “us,” or “our”) is committed to ensuring the privacy and protection of any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable Indian laws, including but not limited to the Information Technology Act, 2000, and associated Rules.
1. Information We Collect
We collect the following personal information from you:
- Phone Number: Collected during account registration, form submission, or contact inquiries.
2. Purpose of Collection and Use
We collect and use your phone number solely for the following purposes:
- Communication: To contact you for service updates, appointment reminders, feedback requests, and other communications related to the services we provide.
- Marketing: With your explicit consent, we may use your phone number to send promotional messages about our services or special offers.
- Service Improvements: We may use your information for analyzing user behavior and feedback to improve our services.
3. Consent
By providing your phone number on our website, you expressly consent to our collection, use, and disclosure of this information in accordance with this Privacy Policy.
4. Disclosure of Information
We will not share or sell your personal information with third parties, except as required:
- By Law: We may disclose your personal information to comply with legal obligations, court orders, or government requests.
- For Service Provision: In rare cases, we may share your information with service providers or contractors assisting us in running the website, subject to their agreement to maintain confidentiality.
5. Security of Information
We take the security of your personal information seriously. In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we implement appropriate security measures, including encryption and restricted access, to prevent unauthorized access, alteration, or destruction of your data.
6. Data Retention
We retain your phone number only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
You have the following rights regarding your personal information under Indian law:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
- Deletion: You may request the deletion of your personal information, subject to applicable law.
- Withdrawal of Consent: You have the right to withdraw your consent to use your data for marketing purposes at any time.
8. Compliance with Indian Laws
This Privacy Policy is governed by and complies with the provisions of Indian laws, particularly:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Personal Data Protection Bill, 2019 (once enacted)
9. Grievance Redressal
In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a grievance officer who will address any grievances related to your personal information. If you have any concerns, please contact:
- Name: Dr Vivek Arora
- Email: korba.spinecare@gmail.com
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements or our privacy practices. Any updates will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Privacy Policy or your rights, feel free to contact us at:
- Korba Spine and Joint Centre
- 52/A, Behind Blue Bird School, Kosabadi Korba CG
- korba.spinecaregmail-com