Privacy Policy
Privacy Policy
Effective Date: 31/05/2025
Korba Spine and Joint Centre (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data, in compliance with applicable Indian laws, including the Information Technology Act, 2000, and associated rules.
1. Information We Collect
We may collect the following personal information from you:
Phone Number: Collected when you register, submit forms, or contact us through our website.
2. Purpose of Collection and Use
Your phone number is collected and used strictly for the following purposes:
Communication: To contact you for appointment reminders, service updates, follow-ups, or other service-related matters.
Marketing: With your explicit consent, we may send promotional messages about our services or special offers.
Service Improvement: To analyze feedback and improve the quality of our services.
3. Consent
By providing your phone number on our website or through any communication channel, you expressly consent to the collection, use, and processing of this information in accordance with this Privacy Policy.
4. Disclosure of Information
We do not sell or rent your personal information. Your data may be disclosed only in the following circumstances:
Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
Service Operations: In rare instances, to trusted service providers assisting us in operating our website or services, provided they are bound by confidentiality obligations.
5. Security of Information
We take your data security seriously. In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we implement appropriate technical and organizational safeguards—including encryption and limited access protocols—to prevent unauthorized access, misuse, or loss of your personal information.
6. Data Retention
We retain your phone number only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
7. Your Rights
Under Indian law, you have the right to:
Access the personal information we hold about you.
Rectify incorrect or incomplete data.
Request Deletion of your data, subject to legal obligations.
Withdraw Consent at any time for marketing communications.
8. Compliance with Indian Laws
This Privacy Policy complies with applicable Indian laws and regulations, including but not limited to:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Personal Data Protection Bill, 2019 (once enacted)
9. Grievance Redressal
In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the following grievance officer has been appointed:
Name: Dr. Vivek Arora
Email: korba.spinecare@gmail.com
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with a revised effective date.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Email: korba.spinecare@gmail.com
Website: www.korbaspineclinic.com