Privacy Policy

Effective Date: January 11, 2026

Korba Spine and Joint Centre (“we,” “us,” or “our”), accessible via korbaspineclinic.com, is committed to protecting your privacy. This policy outlines how we handle your data when you visit our website for medical information (blog) or to book clinical services.

We operate in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

We believe in data minimalism. We do not covertly track your personal identity. We only collect data in two ways:

A. Information You Voluntarily Provide We collect personal data only when you explicitly fill out a form on our website (e.g., Booking an Appointment, Contact Form, or Newsletter Signup). This may include:

  • Name

  • Phone Number

  • Email Address

  • Health concern (brief description provided by you)

B. Information Collected Automatically (Cookies) Like most websites running on WordPress, our site uses standard cookies to function correctly. These may collect non-personal technical data such as:

  • Browser type and version.

  • Device type (Mobile vs. Desktop).

  • IP Address (for security and spam prevention).

2. Purpose of Collection and Use

Your data is used strictly for the following purposes:

  • Clinic Administration: To schedule appointments, send reminders via WhatsApp/SMS, and manage patient records.

  • Communication: To respond to your inquiries submitted via our contact forms.

  • Website Security: To protect our site from spam and unauthorized access.

  • User Experience: To analyze which blog topics are most popular so we can create better content (via anonymous analytics).

3. Consent

By using our website, reading our blog, or submitting your details in a form, you expressly consent to the processing of your information in accordance with this Privacy Policy.

4. Disclosure of Information

We value your trust. We do NOT sell, rent, or trade your personal information.

Your data may be disclosed only in the following limited circumstances:

  • Service Providers: We may share minimal data with trusted partners who help us operate our website (e.g., Website Hosting, WhatsApp API services), subject to strict confidentiality agreements.

  • Legal Compliance: If required by law, court order, or government regulation to protect the safety of our clinic or the public.

5. Security of Information

We take data security seriously. In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we implement appropriate technical safeguards—including Secure Socket Layer (SSL) encryption—to protect your data during transmission.

6. Your Rights (Indian & Global Users)

Whether you are a patient in Korba or a blog reader from abroad, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we fix incorrect or incomplete data.

  • Deletion (Right to be Forgotten): Request that we delete your contact details from our records, subject to medical record-keeping laws.

  • Withdraw Consent: You may opt out of communications at any time.

7. Grievance Redressal (Contact Us)

In compliance with the Information Technology Act and DPDP Act 2023, if you have any concerns regarding your privacy, please contact our Grievance Officer:

Name: Dr. Vivek Arora Email: [email protected] Address: 52 A, Behind Blue Bird School, Kosabadi, Korba, Chhattisgarh

 

8. Changes to This Policy

We reserve the right to update this Privacy Policy. The “Effective Date” at the top of this page will be updated accordingly.

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